Yes, your order can be returned within 14 days after it landed on your doorstep. Find out more on returning goods in our return policy.

The main reason for a promo code not applying to an item is that the item is on sale (or another promotion is running from which the promo code can be excluded).
Another reason could be that the promo code is expired, in which case it cannot be used or replaced. If you think there is another issue with your promo code, contact us so our customer service agent can take it from there.

If you return an order that included a GWP promotion, whether fully or partially, and the adjusted total value of the remaining items falls below the required threshold of AED 600 (or its equivalent in other regions), a fee of AED 60 will be deducted from your refund.
This deduction reflects the value of the promotional gift, which is no longer applicable due to the revised order amount.